USEFUL LINKS

FAQ

  1. Why do I want to obtain my merchant account through CoCardMCD? To be right to the point, we are the good guys. We are straight forward, fully disclosing all fees from the very start and do not sneak in items to our contract that would make you unhappy. Here is a list of other advantages:
    • Accept Visa©, MasterCard©, Discover, AMEX, JCB and Diners Club
    • Visa©, MasterCard© and Discover all on the same statement
    • One deposit for Visa©, MasterCard© and Discover for easier reconciliation
    • Always Interchange Plus pricing
    • Full Visa©/MasterCard©/Discover Check Card rebates
    • 24 hour funding is available
    • Processing fees taken out once at the end of the month
    • Simple easy to read monthly statements
    • No early termination fees
    • Integrate with Google Checkout, PayPal
    • Use a virtual terminal, payment gateway, POS system or batch upload
    • Accept payments online, over the phone, or through recurring billing
    • Customize your payment solution to your business
    • No switching costs*
    • Relationship Manager permanently assigned to your business

    Our Service Guarantee: No application fee, No long-term contract, No early termination fee, and all accounts are Interchange plus. See our pricing information.


  2. How long does it take to set-up a merchant account through CoCardMCD? The average time from our receipt of your signed, completed application to your equipment delivery is approximately three business days. This time frame covers application underwriting and boarding, equipment set up and deployment, and shipping time. Equipment is sent via UPS next day air. Upon receipt of equipment, any necessary merchant training is typically completed within 24 hours. Of course if you are not having any equipment sent to you the time frame will be shorter, typically 1 to 2 business days.

  3. Why do you need a credit check or my financials to approve my account? Credit checks are required by Visa© and MasterCard© and are necessary to determine if the business owners are financially sound. Your business is extended virtually unlimited lines of credit when a merchant account is set up. Therefore financial stability is one of the most critical components of the approval process.

  4. When can I begin processing? Once you receive your equipment and go through a brief telephone training process, you can activate your account. If you are going to use a payment gateway you can be up and running within 24 hours of your account being approved.

  5. How long does it take to get the transaction dollars into my bank account? Your funds will be deposited into your bank account within 24 to 48 hours. With most of our accounts if batching takes place before 6PM CST, the funds will be in the bank account the next morning.

  6. When do you charge my account processing costs? Your account fees are charged to your bank account the first day of each month for the previous month's fees.

  7. What payment gateways do you work with? Our primary payment platforms are with First Data . We also are able to utilize TSYS or Vital, Chase Paymentech and Global . Therefore, we can pretty much work with any gateway that is not proprietary to another payment processor. Our favorites are Authorize.Net, NMI, CoCard and software products like PC Charge and IC Verify.

  8. Can I use QuickBooks to process transactions through CoCardMCD? Yes you can. One of the payment gateways we utilize offers a plug-in that allows you to run transactions inside of QuickBooks. However, if you are using the QuickBooks POS product we are not able to provide you with merchant account processing.

  9. After my account is up and running what kind of support do you offer? You have access to your Relationship Manager through phone and e-mail, during business hours and 24/7, toll free client support.

  10. Do you offer online reporting? CoCardMCD is a registered ISO for 3 of the top 6 processors in the US. All 3 offer robust merchant online reporting tools for a nominal charge ($2.00/month). If your card volume is large enough it's free.

Do you have a question that is not covered here? Click here and send your question. You'll typically have your answer the same day.

*Some exceptions may apply

Get a NO COST evaluation of your processing today.